Withdrawal
Withdrawal
Effective: July 2026
Withdrawal Policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods or, in the case of partial deliveries, the last item.
To exercise your right of withdrawal, you must inform us (Ca Go Bike GmbH, Am Autobahnkreuz 7, 56072 Koblenz, Germany, email: info@cagobike.com, phone: +49 (0)261 914090-600) of your decision to withdraw from this contract by means of a clear statement.
You may use the sample withdrawal form for this purpose.
Consequences of Withdrawal
If you cancel this contract, we will refund all payments received, including shipping costs, in accordance with legal requirements.
We may withhold the refund until we have received the goods back or until you have provided proof of return.
You are responsible for the direct costs of returning the goods. For goods that, due to their nature, cannot be returned via standard mail, the return costs amount to approximately 350 EUR.
You are only liable for any loss in value of the goods to the extent that this is attributable to handling of the goods that was not necessary for inspecting their nature, characteristics, and functionality.
Sample Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and return it to us.